Terms and Conditions
- TOUR (AND RENTAL) AGREEMENT:
The tour (and rental) agreement only becomes effective upon written confirmation of participation from Eden e-bike Adventure Tours hereinafter referred to as “the organiser”, and is deemed to be binding for the contractual parties.
- SCOPE OF SERVICES:
(1) The scope of services is derived exclusively from the tour description that is valid at the time of booking (to be found in the brochure and on the website). All services that are not specifically listed as included are not included in the tour price.
(2) The organiser reserves the right to modify the tour, in particular the tour route and the organiser shall thereby endeavour to maintain the tour’s characteristics and to provide equivalent services.
- REQUIREMENTS FOR THE PARTICIPANT:
The participant is obliged to wear protective riding gear that is appropriate for the demands of the tour. The wearing of helmets is mandatory, without exception.
It is the sole responsibility of the participant to determine whether his or her individual competence and abilities are sufficient to cope with the specified route and confirm by signing the indemnity that they are medically cleared to partake in the tour.
The organiser and the tour guide are under no obligation to determine and verify the participant’s competence and abilities.
- BOOKINGs
The booked period shall not be interrupted by unavailability of the vehicle caused by the participant or which is due to the incompetence of the participant.
(3) The participant has to cover all damages up to R15000.00 (deductible).
(4) Damages caused by the participant intentionally or gross negligence have in any case to be covered 100%
- INFRINGEMENTS OF TRAFFIC REGULATIONS OR THE TOUR GUIDE’S INSTRUCTIONS:
If the participant’s actions constitute a gross infringement of the tour guide’s instructions or of traffic regulations, the organiser can withdraw from the contract and take possession of the booked bicycle. In such case, there will be absolutely no reimbursement of the tour or vehicle price.
- LIABILITY:
(1) The participant takes part in the tour entirely at his or her own risk and Eden e-bike Adventure Tours is not responsible for injury or death caused by whatever reason and circumstance.
(2) Before entering into the tour, the participant shall sign a personal declaration for the limitation of liability.
(3) When registering online via the website application, this limitation of liability is accepted automatically and need not be accepted again separately. If the registration form is sent by fax or e-mail, the signed declaration of limited liability must be received by the organiser at the same time. This declaration is sent to the participant at the same time as the registration form.
(4) The participants are hereby made aware that the organisers are obliged to prevent the participant from participating on the tour if he or she has not accepted and/or signed the liability waiver.
(5) Participants are strongly advised to take out the appropriate type of insurance, such as death and disability, medical and repatriation insurance.
- PAYMENT:
(1) Tour bookings can be made via credit card payment, PayPal, Pay-Fast or cash. Depending on the time of your booking you may be offered one of the following payment options:
(1a) payment of the total amount before the service is rendered
- WITHDRAWAL FROM AND TRANSFER OF THE AGREEMENT:
(1) The person making the booking is entitled to withdraw from the agreement at any time.
If the person making the booking withdraws, the following cancellation fees will be charged instead of the tour price:
– 50% of the tour price up to 4 days before the tour booked date.
100% of the tour and rental price longer than 7 days before the tour.
Notification of withdrawal shall be made by means of phone call or e-mail.
The organiser is entitled to offset the cancellation fee against the participation fees already paid. Otherwise, participation fees already paid shall be reimbursed in full. Participants may not be reimbursed for any services not taken advantage of locally. The participant is strongly advised to take out travel cancellation insurance.
The participant may transfer the contractual relationship to another person, as long as this person full fills all the prerequisites for participation and the organiser is notified of the transfer within an appropriate period before the tour departs. The transferor and the new participant are jointly and severally liable for the unpaid fees as well as for any additional costs arising from the transfer.
Specific conditions apply to various services, such as ticket bookings.
- TOUR CANCELLATION:
(1) The organiser reserves the right to postpone or completely cancel the tour at any time on important grounds. Furthermore, the organiser is entitled to cancel the tour up to one week before tour commencement if the minimum number of participants has not been reached. In such case, the participant will be notified promptly in writing, by letter, e-mail or telephone.
(2) In the event of postponement or cancellation of a tour, the participant has the right to choose between reimbursement of the participation price or participation on another of the organiser’s tours of equal value, provided that this is possible for the organiser.
(3) External services that are not directly connected to a booking made with Eden e-bike Adventure Tours cannot be reimbursed.
- INEFFICACY:
The inefficacy of individual terms of these travel and rental terms and conditions shall not result in the inefficacy of the remaining provisions or of the tour (and rental) agreement.
- DATA STORAGE AND USE
Personal data which comes to us in the context of a business relationship is used for the purpose of completing the business transaction and possibly also for promotional purposes; you explicitly consent to this. You can withdraw this consent at any time. You will receive a Newsletter which you can unsubscribe from at any time, either online or by sending us a short message.